Support and Fulfillment Policy

Service Delivery

1. Initial Consultation:

   • Upon signing the agreement, we will schedule an initial consultation to discuss your business goals, current marketing strategies, and specific needs. This will help us tailor our services to meet your objectives effectively.

2. Proposal and Approval:

   • Based on the initial consultation, we will provide a detailed proposal outlining the scope of services, timelines, and pricing. The proposal will include specific deliverables and milestones. Your approval of the proposal is required before we commence any work.

3. Service Implementation:

   • Our team of experts will begin implementing the agreed-upon services. This may include website optimization, SEO, content creation, social media management, and other digital marketing strategies. We will keep you informed of our progress through regular updates and reports.

4. Design Changes:

   • Clients are allowed three design changes to the initial design as part of the proposal. Additional design changes will incur an hourly rate of $75.00.

5. Substantive Changes:

   • If requested changes amount to a significant revision of the time or scope of services, a new proposal will be submitted for approval before proceeding.

6. Performance Monitoring:

   • We will continuously monitor the performance of your marketing campaigns and make necessary adjustments to optimize results. Regular performance reports will be shared to keep you updated on the progress.

Billing and Payments

1. Payment Schedule:

   • The first monthly fee is due upon acceptance of the agreement. Subsequent monthly fees are due on the same calendar day each month. For example, if the agreement is accepted on May 10, payments will be due on June 10, July 10, etc. All payments are to be made in USD.

2. Late Payments:

   • Payments not received within ten (10) days of the due date will incur interest at the rate of 1.5% per month until paid.

3. Non-refundable Fees:

   • All fees are non-refundable once paid.

4. Fee Adjustments:

   • We reserve the right to adjust our fees with forty-five (45) days’ prior notice.

Communication

1. Client Authorization:

   • Clients authorize us to access, modify, and upload content to their websites as necessary to perform the agreed services.

2. Telephone Tracking:

   • We may place a telephone tracking number on your website and off-site videos for performance monitoring. All calls routed through this number will be recorded.

3. Email Hosting:

   • We host client websites but do not manage email accounts. Clients may set up email accounts with their IT provider or use our recommended provider for an additional fee.

Client Responsibilities

1. Cooperation:

   • Timely provision of materials, approvals, and feedback is essential for the successful delivery of services.

2. Acknowledgments:

   • Clients acknowledge that search engine rankings and results are influenced by numerous factors beyond our control, and no specific results are guaranteed.

Termination

1. Agreement Termination:

   • The agreement may be terminated by either party with appropriate notice. Upon termination, clients have sixty (60) days to transition their website to a new host.

2. Removal of Website:

   • If the client does not transition their website within the specified period, we have the right to remove it from our server without liability.

Force Majeure

1. Liability Disclaimer:

   • We are not liable for delays or failure to perform services due to conditions beyond our control.

Disclaimers and Indemnity

1. Limited Liability:

   • We are not liable for indirect, special, exemplary, or consequential damages. We do not guarantee specific outcomes or search engine rankings.

2. Client Indemnity:

   • Clients indemnify and hold us harmless from any liabilities arising from breaches of the agreement or unauthorized use of intellectual property.

Governing Law and Dispute Resolution

1. Arbitration:

   • Any disputes will be resolved through arbitration in New Jersey, United States of America, in accordance with the American Arbitration Association's rules.

2. Legal Compliance:

   • This agreement is governed by the laws of the State of New Jersey.

Refund Policy

Delivery Policy

Return Policy

Cancellation Policy